KK Rewards Terms
Last updated: 20 October 2026
Version: 1.2
1. About KK Rewards
1.1 KK Rewards is Krakking Korals’ own rewards program. It is run by Krakking Korals Pty Ltd (ABN 57 657 708 720), 3/8 Withers Street, West Wallsend NSW 2286 (“we”, “us”). Contact: sales@krakkingkorals.com.au, 0411 755 668.
1.2 These KK Rewards Terms (“Rewards Terms”) form part of our Terms of Service. If they conflict, these Rewards Terms apply to KK Rewards. Our Privacy Policy explains how we handle your information.
1.3 Your consumer rights come first. Nothing in these Rewards Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that can’t be excluded. See section 3 of our Terms of Service. Points, codes and perks are extra to those rights.
2. Joining
2.1 Membership is free and open to Krakking Korals customers in Australia with a Krakking Korals customer account. You log in to the rewards site rewards.krakkingkorals.com.au with your Krakking Korals account.
2.2 One membership per person. Points can’t be transferred, sold or shared between accounts.
2.3 Joining KK Rewards doesn’t sign you up to marketing emails. See section 12.
3. Earning points
3.1 You earn 1 point for every $1 you spend on qualifying purchases, after discounts. This includes:
- online orders at krakkingkorals.com.au;
- Ask credit top-up packs; and
- in-store purchases where your Krakking Korals account is attached to the sale.
3.2 You don’t earn points on shipping or gift cards.
3.3 Late in-store claims. If your account wasn’t attached at the time of an in-store purchase, you can ask us to add the points within 90 days of the purchase. Once your account is attached to the order, points are added automatically.
3.4 Points normally appear after your order is paid. If you think points are missing, contact us.
3.5 Bonus points:
| Activity | Points | Rules |
|---|---|---|
| Birthday | 200 points once a year (500 points for Platinum members) | Optional. We only ask for the day and month (not the year). The amount goes by your tier on the day it’s given |
| Photo review | 500 points per approved review | Points are given for any genuine photo review, good or bad. They never depend on the review being positive. Staff check reviews are genuine and meet our review guidelines. One per product per member; up to 4 per 30 days |
| Refer a mate | Your friend: 500 points on their first order of $50 or more. You: 1,000 points once that order has passed 30 days without a refund | Up to 10 referrals a year. No self-referrals, duplicate accounts or referring people at your address. Share your own link or code only with people you know; we don’t contact your friends for you |
| Aquarium Ledger sign-up | 150 points, once | When you sign up to the free Aquarium Ledger app and link it to your KK Rewards account |
| Aquarium Ledger test logging | 5 points per day you log a water test on your own tank, up to 35 points a week | Days and weeks follow Sydney time (Monday to Sunday). Tests must be genuine readings from your own tank |
| Promotions | As advertised | Bonus point promotions apply only to the products and dates stated |
3.6 We may withhold or reverse bonus points obtained by fake reviews, fake referrals, made-up test logs, multiple accounts or other misuse (see section 11).
4. Redeeming points
4.1 Use your points for:
- 100 points = $1 off. Redeem any number of 100-point blocks, with no minimum spend.
- 2,000 points = 10% off livestock: corals, fish, anemones, inverts and clean-up crew (products in our livestock collections).
- 3,000 points = 10% off storewide.
4.2 When you redeem, you receive a reward code. Each reward code:
- can be used once;
- is valid for at least 3 years from the date it’s issued, and the expiry date is shown with the code;
- can’t be used on sale or Specials items, and can’t be combined with other discount or reward codes; and
- has no cash value and can’t be exchanged for cash.
4.3 You can cancel an unused reward code in the rewards site, and we’ll return the points.
4.4 Points don’t expire while the program runs. If we ever introduce points expiry, it will only apply to future inactivity, after notice under section 13.
5. Tiers
5.1 Your tier depends on the points you have earned in the last 12 months (a rolling 12-month period). Redeeming points never lowers your tier progress. Points won on the Weekly points spin don’t count toward your tier (see 7.6).
| Tier | Points earned in the last 12 months |
|---|---|
| Bronze | 0 |
| Silver | 1,000 |
| Gold | 5,000 |
| Platinum | 10,000 |
5.2 Tier changes. As points earned more than 12 months ago fall out of the window, your tier can change. The rewards site shows when points will drop out of your tier total. Your points balance isn’t affected.
5.3 Points carried over from our previous rewards program (section 9) count toward your tier from the day they are imported, for 12 months. That includes eligibility for the quarterly Platinum pick.
6. Tier perks
6.1 Each tier includes the perks of the tiers below it.
| Tier | Perks |
|---|---|
| Bronze | 1 point per $1 online and in store; 200-point birthday bonus; member reward codes |
| Silver | One-off $5 bonus code when you reach the tier (costs no points; reward-code rules in 4.2 apply) |
| Gold | One-off free frag (about $30 retail value) when you reach the tier |
| Platinum | One-off free frag (about $30 retail value) when you reach the tier; a quarterly “Platinum pick” free frag (about $30 retail value); Platinum shipping credit (6.4) |
6.2 Tier-up rewards (the $5 code and tier-up free frags) are given once per tier, ever. If you move up several tiers at once, you get each tier’s tier-up reward. Points carried over from our previous rewards program never trigger tier-up rewards, even when they place you in a higher tier. The quarterly Platinum pick goes by your actual tier, including carried-over points. Points won on the Weekly points spin don’t count toward tier progress, so they never trigger tier-up rewards (7.6).
6.3 How tier-up and Platinum pick free frags are given. Our staff choose the frag and pack it with your next coral order of $150 or more (corals only). That means coral items totalling $150 or more after discounts; other items and gift cards don’t count. Your free frag stays available until you place a qualifying order. Frag species and colour vary with stock. Free frags have no cash value and can’t be swapped for cash.
6.4 Platinum shipping credit. If you’re a Platinum member and the corals in one order total $300 or more (after discounts, gift cards excluded), then once the order is sent we give you a reward code worth the shipping you paid on that order. You can use it on anything. The usual reward-code rules apply (4.2): single use, 3 years, not on sale items or with other codes. If you paid no shipping, there’s no code. If the order is cancelled or fully refunded before you use the code, the code is cancelled.
6.5 Perks may be described in more detail in the rewards site. Changes to perks follow section 13.
7. Weekly points spin
The Weekly points spin is a free bonus for all KK Rewards members, whatever their tier. Every spin wins KK Rewards points. These terms also appear behind the “Spin terms” link on the spin screen.
7.1 Who runs the spin: Krakking Korals Pty Ltd (ABN 57 657 708 720), 3/8 Withers Street, West Wallsend NSW 2286. Phone 0411 755 668, sales@krakkingkorals.com.au.
7.2 How often. The spin runs every week while it’s offered. Each spin week runs from Monday 12:00am to Sunday 11:59pm Sydney time, wherever you are. Each eligible member gets one free spin per spin week. Unused spins don’t carry over.
7.3 Who can spin. You can spin if both of these apply:
- you are a KK Rewards member (any tier: Bronze, Silver, Gold or Platinum);
- you live in Australia or New Zealand. We go by the address in your Krakking Korals account (or your answer in the rewards site if there’s no address).
There is no minimum age, and Krakking Korals staff and their families can spin like any other member.
7.4 It’s free. You don’t need to buy anything to spin, and nothing you buy changes what you can win.
7.5 Rewards and chances. Every spin wins one reward, and all rewards are KK Rewards points. The reward is picked at random by our server when you spin. The current rewards and the chance of each are shown on the spin screen. At the date of these terms they are:
| Reward | Worth | Chance per spin |
|---|---|---|
| 50 points | $0.50 | 50% |
| 100 points | $1.00 | 25% |
| 250 points | $2.50 | 7% |
| 500 points | $5.00 | 15% |
| 1,000 points | $10.00 | 3% |
Worth means the discount the points give when redeemed: 100 points = $1 off (AUD). Points can only be redeemed for KK reward codes on the Krakking Korals online store under section 4 (4.2 applies to those codes). Points have no cash value.
7.6 How points are added. Your points show on screen straight away, are added to your KK Rewards account immediately and appear in your rewards history. Spin points are redeemable points only: you can redeem them like any other points (section 4), but they don’t count toward your tier progress and can’t trigger tier-up rewards.
7.7 No cash or transfer. Spin points can’t be exchanged for cash or transferred to another member.
7.8 Your information. We use the information from your spins (including where you live) to run the spin, add your points, prevent misuse and keep a record of each spin. See our Privacy Policy.
7.9 Records and questions. Every spin is recorded (member, time, random result and reward). If you have a question about a spin, contact us at sales@krakkingkorals.com.au within 30 days and we’ll check the record and reply within 10 business days.
7.10 Changes. We may change the rewards, chances or eligibility, or pause or end the spin. Changes apply to spins made after the change and are shown on the spin screen; we’ll give notice under section 13 where a change is material. Points already won are always kept. We may cancel a spin’s points if fraud or a technical fault affected it.
7.11 New Zealand members. If you’re a New Zealand consumer, nothing in these terms limits any rights you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 that can’t be excluded. Prices, reward values and codes are in Australian dollars. Products bought with reward codes are shipped under our Shipping Policy: dry goods only to New Zealand, with no livestock.
8. Refunds, cancellations and reversals
8.1 If an order is refunded or cancelled, the points earned on it are reversed. For a partial refund, the base points reverse in proportion to the refunded amount, and promotion bonus points reverse exactly for the refunded items.
8.2 Codes or perks earned through that order (for example, a Platinum shipping credit or a referral reward) may be cancelled if they haven’t been used.
8.3 If you used a reward code on an order that is later refunded or cancelled, we’ll treat you fairly. For the refunded part, we’ll return the points or issue a replacement code of the same value.
8.4 If reversing points takes your balance below zero, we will never ask you to pay the difference. We may offset it against points you earn later.
8.5 Using points or a reward doesn’t reduce your refund rights under the Australian Consumer Law.
9. Points carried over from our previous rewards program
9.1 When KK Rewards started, we carried over points balances from our previous rewards program (Smile.io) into KK Rewards. This covered both:
- members who had joined that program; and
- customers who had earned points without formally joining it (“unclaimed balances”).
9.2 Carried-over points work like any other points. They count toward your tier and the quarterly Platinum pick from the import date, for 12 months, but never trigger tier-up rewards (6.2).
9.3 Unclaimed balances. If you earned points but never formally joined, your balance is held for you in KK Rewards. To use it, log in with your Krakking Korals account and accept these Rewards Terms. Until then, we only use your information to keep your balance and tell you about it. Having a balance carried over does not sign you up to marketing emails. We’ll only send marketing emails if you opt in (section 12). If you don’t want the balance, contact us and we’ll close it.
9.4 Reward codes issued under the previous program keep working until their stated expiry.
10. No cash value
Points, reward codes, free frags and perks have no cash value. They can’t be exchanged for cash or transferred, except where required by law.
11. Fair use and misuse
11.1 We may suspend an account, or withhold or reverse points, codes or perks, but only for a reasonable cause. Examples: fraud, fake reviews, referrals or test logs, multiple accounts, chargebacks, abuse of staff, or a breach of these Rewards Terms. Where practical, we’ll tell you why and give you a chance to respond.
11.2 We may correct obvious errors in your points balance and will tell you if we do.
12. Emails from KK Rewards
12.1 In the rewards site we may ask whether you’d like emails. You choose by ticking an unticked box: “Yes, email me Krakking Korals specials, new arrivals and rewards updates. Unsubscribe any time.” We record when you ticked it and the exact wording shown.
12.2 If you opt in, we update your email preferences in our Shopify store. You can unsubscribe at any time using the link in every marketing email or in the rewards site. We act on unsubscribes within 5 business days.
12.3 We may still send you essential service messages about your account (for example, a code you requested).
13. Changes to KK Rewards or ending it
13.1 We may change KK Rewards (for example, earn rates, rewards, tiers, perks or bonus activities) or end it.
13.2 If a change is material and could disadvantage members, or if we end the program, we’ll give at least 30 days’ notice by email (where we have your email) and on our website. During that time you can still redeem the points you hold.
13.3 Changes won’t reduce points you’ve already earned, except as stated in the notice. Reward codes already issued stay valid until their stated expiry.
13.4 Changes to the spin follow 7.10.
14. General
14.1 These Rewards Terms are governed by the laws of New South Wales. If any part is invalid, it is read down or severed, and the rest continues to apply.
14.2 Questions or complaints: sales@krakkingkorals.com.au.